Terms & Conditions
Effective Date: September 3, 2026
Welcome to the website of Elizabeth Brooke Ceramics, LLC (“Elizabeth Brooke Ceramics,” “we,” “us,” or “our”). These Terms & Conditions govern your access to and use of our website and your purchase of products from our online store.
By accessing our website, placing an order, or purchasing a product, you agree to these Terms & Conditions. If you do not agree with these terms, please do not use the website or place an order.
1. About Us
This website and online store are operated by:
Elizabeth Brooke Ceramics, LLC
Arizona, United States
Email: Elizabethbrookeceramics@gmail.com
We sell handmade ceramic and pottery products through our online store.
2. Products
Our products are handmade. Because of the nature of handmade ceramics, individual pieces may have variations in color, glaze, texture, shape, dimensions, surface characteristics, and other details.
These variations are part of the handmade nature of the products and do not necessarily constitute defects.
We make reasonable efforts to display and describe our products accurately. However, colors and appearance may vary depending on photography, lighting, your device, and your screen settings.
Product measurements and dimensions may be approximate.
3. Product Availability
Products are subject to availability.
Adding a product to your shopping cart does not guarantee that the product will remain available until checkout has been successfully completed and the order has been accepted.
We reserve the right to limit quantities, discontinue products, or change product availability at any time.
4. Prices
Prices are displayed in U.S. dollars unless otherwise stated.
We reserve the right to change product prices at any time. A price change will not affect an order that we have already accepted unless there was an obvious pricing or technical error.
Applicable taxes and shipping charges may be added during checkout.
5. Orders
Submitting an order does not necessarily mean that we have accepted the order.
We reserve the right to refuse or cancel an order when reasonably necessary, including because of:
Product unavailability
Incorrect pricing or product information
Suspected fraud or unauthorized activity
Payment problems
Shipping limitations
Technical or inventory errors
If we cancel an order after payment has been successfully collected, the applicable amount will be refunded.
6. Payment
Payments for online purchases are processed through Stripe.
By submitting payment information, you represent that you are authorized to use the payment method provided and authorize the applicable charges associated with your order.
Payment processing is also subject to Stripe's applicable terms and policies.
Elizabeth Brooke Ceramics, LLC does not directly process or store complete payment-card information when payment information is submitted through Stripe's payment-processing services.
7. Shipping
We currently ship orders only within the United States.
Shipping charges, available shipping methods, processing times, delivery estimates, and other shipping terms are governed by our Shipping Policy.
Delivery dates and transit times may be estimates and may be affected by circumstances outside our reasonable control, including carrier delays.
8. Returns, Refunds and Damaged Products
Returns, refunds, exchanges, cancellations, and procedures for products that arrive damaged or incorrect are governed by our Return & Refund Policy.
Customers should review that policy before completing a purchase.
9. Handmade Ceramics
Ceramic products are inherently breakable and should be handled with reasonable care.
Handmade pottery may contain minor variations or characteristics resulting from the materials and production process. These may include differences in glaze, coloration, texture, shape, dimensions, or other characteristics between individual pieces.
Such normal handmade variations are not necessarily considered product defects.
10. Product Use and Care
Customers are responsible for following any care or use instructions provided with a product or displayed on our website.
Products should not be used for purposes for which they were not designed or represented.
To the extent permitted by applicable law, Elizabeth Brooke Ceramics, LLC is not responsible for damage resulting from misuse, improper handling, failure to follow applicable care instructions, or use of a product for an unintended purpose.
11. Website Content and Intellectual Property
Unless otherwise indicated, the content appearing on this website—including photographs, product images, artwork, designs, graphics, logos, text, product descriptions, and other original content—is owned by or licensed to Elizabeth Brooke Ceramics, LLC and is protected by applicable intellectual-property laws.
You may use the website for your personal, noncommercial use.
You may not reproduce, distribute, sell, commercially exploit, modify, or use our protected content without permission except where permitted by applicable law.
12. Prohibited Use
You may not use our website:
For unlawful or fraudulent purposes
To interfere with the operation or security of the website
To attempt unauthorized access to the website or related systems
To transmit malicious code
To violate another person's rights
To scrape, reproduce, or commercially exploit website content in violation of applicable law or our intellectual-property rights
13. Third-Party Services
Our website and store use third-party services, including IONOS for website/store services and Stripe for payment processing.
We may also use shipping carriers and other service providers to fulfill orders and operate our business.
Third-party services may be governed by their own terms, conditions, and privacy policies.
14. Privacy
Our collection and use of personal information are described in our Privacy Policy.
By using our website, you acknowledge that you have had an opportunity to review our Privacy Policy.
15. Website Availability
We attempt to maintain accurate and reliable website functionality, but we do not guarantee that the website will always be available, uninterrupted, secure, or error-free.
We may modify, suspend, or discontinue portions of the website when reasonably necessary.
16. Disclaimer and Limitation of Liability
To the extent permitted by applicable law, Elizabeth Brooke Ceramics, LLC will not be liable for indirect, incidental, special, or consequential damages arising from the use of our website or products.
Nothing in these Terms & Conditions is intended to exclude or limit rights or liabilities that cannot legally be excluded or limited.
17. Governing Law
These Terms & Conditions are governed by the laws of the State of Arizona, without regard to conflict-of-law principles, except where applicable law requires otherwise.
18. Changes to These Terms
We may update these Terms & Conditions periodically to reflect changes to our business, website, products, services, or applicable requirements.
When we update these Terms, we may revise the effective date displayed at the top of this page.
19. Contact Us
Questions regarding these Terms & Conditions may be directed to:
Elizabeth Brooke Ceramics, LLC
Arizona, United States
Elizabethbrookeceramics@gmail.com