Shipping Policy
Effective Date: September 3, 2026
This Shipping Policy applies to purchases made from Elizabeth Brooke Ceramics, LLC (“Elizabeth Brooke Ceramics,” “we,” “us,” or “our”).
1. Where We Ship
Elizabeth Brooke Ceramics currently ships orders only within the United States.
We do not currently offer international shipping.
2. Order Processing
Orders for ready-to-ship products are generally processed within 3–5 business days after the order is placed and payment is successfully received.
Business days do not include weekends or federal holidays.
Processing time refers to the time required for us to prepare and package an order before it is transferred to the shipping carrier. It does not include the time the carrier takes to deliver the package.
Orders containing made-to-order, custom, or other products requiring additional preparation may have different processing times when disclosed on the applicable product listing.
3. Shipping Costs
Customers are responsible for applicable shipping costs.
Shipping charges will be calculated and displayed during checkout before the order is completed.
4. Shipping Carriers
We may use USPS, UPS, FedEx, or another appropriate shipping carrier to fulfill orders.
The carrier used for a particular shipment may be selected based on factors such as shipping cost, destination, package size, package weight, and available service.
We generally select an appropriate cost-effective shipping option for each order.
5. Delivery Times
We do not guarantee a specific delivery timeframe after an order has been transferred to the shipping carrier.
Any delivery dates or transit times displayed by a shipping carrier are estimates provided by that carrier and are outside our direct control.
Carrier delays caused by weather, transportation disruptions, holidays, high shipping volume, or other circumstances may affect delivery.
6. Tracking
When tracking information is available for an order, it may be provided to the customer after the order has shipped.
Tracking information is supplied by the shipping carrier and may take time to update after a shipment is accepted.
7. Packages Marked Delivered
If tracking information shows that an order was delivered but you cannot locate the package, please:
Check around the delivery location and surrounding property.
Check with other members of your household or neighbors who may have received the package.
Verify that the shipping address on the order was correct.
Contact the shipping carrier regarding the delivery.
Once a carrier confirms that a package has been delivered to the address provided with the order, Elizabeth Brooke Ceramics is not automatically responsible for replacing or refunding the order.
We encourage customers to contact us at Elizabethbrookeceramics@gmail.com if a delivery issue occurs so that we can review the circumstances and assist when reasonably possible.
8. Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If you notice an error in your shipping address, contact us as soon as possible at Elizabethbrookeceramics@gmail.com.
We cannot guarantee that an address can be changed after an order has been processed or shipped.
If a package is returned to us because the customer provided an incorrect or incomplete address, the customer will be responsible for any additional shipping charges required to resend the order.
If an addressing error was caused by Elizabeth Brooke Ceramics, we will be responsible for correcting the error and any reasonable additional shipping costs associated with doing so.
9. Damaged Products
Because our products are ceramic and can be damaged during transportation, customers should inspect their order promptly after delivery.
If an item arrives broken or damaged, contact us within 72 hours of delivery at:
Elizabethbrookeceramics@gmail.com
Please include:
Your name
Order number
A description of the damage
Clear photographs of the damaged item
Clear photographs of the packaging and shipping box
Please retain the damaged item and its original packaging until we have reviewed the claim, as the shipping carrier may require additional information or documentation.
Eligible damaged-item claims will be handled in accordance with our Return & Refund Policy.
10. Lost Packages
If tracking information indicates that a package has not been delivered and appears to be lost in transit, please contact us.
We may work with the applicable shipping carrier to investigate the shipment and determine the appropriate resolution.
A package that is still moving through the carrier's network or experiencing a carrier delay is not necessarily considered lost.
11. Shipping Restrictions
We reserve the right to decline or cancel an order if we are unable to reasonably ship the order to the address provided.
If we cancel an order because we cannot ship it and payment has already been collected, the applicable amount will be refunded.
12. Contact Us
For questions regarding shipping or an existing order, contact:
Elizabeth Brooke Ceramics, LLC
Arizona, United States
Elizabethbrookeceramics@gmail.com