Return & Refund Policy
Effective Date: September 3, 2026
This Return & Refund Policy applies to purchases made from Elizabeth Brooke Ceramics, LLC (“Elizabeth Brooke Ceramics,” “we,” “us,” or “our”).
Because our products are handmade ceramics, please review the following return and refund terms before making a purchase.
1. Returns
We accept returns of eligible products when a return request is made within 3 calendar days of delivery.
To request a return, contact us at:
Elizabethbrookeceramics@gmail.com
Please include your name, order number, and the item you would like to return.
A return must be approved before the product is sent back.
2. Return Eligibility
To be eligible for a return, the product must:
Be unused
Be in its original condition
Include its original packaging
Be returned safely packaged to prevent damage during transit
We reserve the right to deny a refund for a returned product that does not meet these requirements, subject to applicable law.
3. Return Shipping
For an eligible return where the product is not defective, damaged, or incorrect, the customer is responsible for return shipping costs.
We recommend using a trackable shipping service and packaging ceramic products carefully.
Elizabeth Brooke Ceramics is not responsible for damage or loss that occurs during return shipping when the customer is responsible for the return shipment.
4. Original Shipping Charges
Original shipping charges are non-refundable for ordinary returns where the product was correctly fulfilled and arrived without damage.
If a refund is approved for an ordinary return, the refund will generally cover the purchase price of the eligible returned product, excluding the original shipping charge.
5. Damaged or Broken Items
Because ceramic products are fragile, please inspect your order promptly after delivery.
If an item arrives broken or damaged, contact us within 72 hours of delivery at:
Elizabethbrookeceramics@gmail.com
Please provide:
Your name
Order number
A description of the damage
Clear photographs of the damaged item
Clear photographs of the packaging and shipping box
Please keep the damaged item and its original packaging until we have reviewed your claim.
For an eligible damaged-item claim, we will offer a replacement when reasonably available or a refund.
Customers will not be responsible for additional shipping charges associated with an approved replacement for an item that arrived damaged.
6. Incorrect Items
If we send you an item different from the item you ordered, please contact us as soon as possible at Elizabethbrookeceramics@gmail.com.
We will work with you to correct the order.
When an incorrect item was sent because of an error by Elizabeth Brooke Ceramics, we will cover reasonable costs necessary to correct the error and will provide an appropriate replacement or refund.
7. Custom and Personalized Products
Custom, commissioned, made-to-order personalized, and personalized products are final sale and cannot be returned because of a change of mind.
This restriction does not apply when an eligible custom or personalized product arrives damaged or when we send an incorrect product.
8. Exchanges
We do not currently offer direct exchanges.
If you have an eligible product that you would like to return, you may complete the return process and place a separate order for another available product.
Because many of our ceramic pieces are handmade or one of a kind, we cannot guarantee that the same or a similar product will remain available.
9. Refunds
Once we receive an eligible returned product, we will inspect it.
If the return is approved, the applicable refund will be issued to the original payment method used for the purchase.
After we issue a refund, your bank, card issuer, or payment processor may require additional time to post the refund to your account. Processing times are outside our control.
10. Order Cancellations
If you need to request cancellation of an order, contact us as soon as possible at Elizabethbrookeceramics@gmail.com.
We cannot guarantee that an order can be canceled once processing, packaging, or shipment has begun.
Custom, commissioned, made-to-order personalized, or personalized orders may not be cancelable once work on the order has begun.
11. Handmade Variations
Our products are handmade, and individual ceramic pieces may have variations in glaze, color, texture, shape, dimensions, surface characteristics, and other details.
Normal variations resulting from the handmade process are not necessarily defects and generally do not qualify a product as damaged.
This does not affect your ability to return an otherwise eligible non-custom product within the return period described above.
12. Shipping Issues
Issues involving lost shipments, packages marked delivered, incorrect shipping addresses, or carrier delays are addressed in our Shipping Policy.
13. Your Legal Rights
Nothing in this Return & Refund Policy is intended to limit or exclude any rights or remedies that cannot be limited or excluded under applicable law.
14. Contact Us
For return, refund, damaged-item, or order questions, contact:
Elizabeth Brooke Ceramics, LLC
Arizona, United States
Elizabethbrookeceramics@gmail.com