PRIVACY POLICY

Effective Date: September 3, 2026

Elizabeth Brooke Ceramics, LLC (“Elizabeth Brooke Ceramics,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy describes how we collect, use, disclose, and protect information when you visit our website, purchase our products, contact us, or otherwise interact with our online store.

1. Information We Collect

We may collect personal information that you voluntarily provide to us when you place an order, contact us, or otherwise use our website. This information may include:

Name
Email address
Billing address
Shipping address
Telephone number, if provided
Order and transaction information
Information submitted through our contact form
Other information you voluntarily provide to us

Our website, hosting provider, and service providers may also automatically collect certain technical information associated with your use of the website, such as IP address, browser or device information, and website usage information.

2. How We Use Your Information

We may use the information we collect to:

Process and fulfill orders
Process payments
Arrange shipping and delivery
Communicate with you about your order
Respond to questions and messages submitted through our contact form
Process returns, refunds, or customer-service requests
Maintain transaction and business records
Operate, maintain, and secure our website and online store
Detect and prevent fraudulent or unauthorized transactions
Comply with applicable legal, tax, accounting, and regulatory requirements

We do not currently use customer information to send newsletters or marketing emails.

3. Payment Processing

We use Stripe to process payments made through our online store.

When you make a purchase, Stripe may collect and process payment and transaction information, including your name, billing or shipping address, payment method information, purchase amount, and other information necessary to process the transaction and prevent fraud.

Elizabeth Brooke Ceramics, LLC does not directly process or store complete payment-card information when payment information is submitted directly through Stripe's payment-processing services.

Stripe processes information according to its own privacy practices and policies.

4. Website Hosting and Online Store

Our website and online store use services provided by IONOS.

IONOS may process technical, usage, customer, and transaction-related information as necessary to provide website hosting, online-store functionality, security, and related services.

Our website and online store may use technologies necessary to provide functions such as maintaining sessions, operating the shopping cart, processing orders, maintaining security, and providing other website functionality.

5. Analytics and Advertising

We do not currently use Google Analytics, Meta Pixel, or other third-party advertising or remarketing technologies.

Our website provider may process technical and usage information necessary to provide, secure, maintain, or analyze the operation of the website and its services.

If we begin using additional analytics, advertising, or tracking services in the future, we may update this Privacy Policy accordingly.

6. Cookies and Similar Technologies

Our website and online store may use cookies and similar technologies necessary for the website and store to function properly.

These technologies may be used for purposes such as maintaining website sessions, operating the shopping cart, remembering applicable preferences, processing orders, maintaining security, and providing other website functionality.

We do not currently use cookies for our own targeted advertising or remarketing purposes.

7. How We Share Information

We may disclose personal information to service providers when reasonably necessary to operate our business, including providers that assist us with:

Website hosting and online-store operation
Payment processing
Shipping and order fulfillment
Business, accounting, or technical services

We may also disclose information when required by applicable law, legal process, or governmental request, or when reasonably necessary to protect our rights, customers, business, or others.

We do not sell customers' personal information for monetary compensation.

8. Shipping

Elizabeth Brooke Ceramics, LLC currently ships products only within the United States.

Information necessary to fulfill and deliver an order, such as your name, shipping address, and related order information, may be provided to shipping carriers and service providers involved in fulfilling your purchase.

9. Data Retention

We may retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy and to satisfy applicable business, legal, tax, accounting, recordkeeping, and dispute-resolution requirements.

10. Data Security

We use reasonable administrative and technical measures intended to protect personal information handled through our business. However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

11. Children's Privacy

Our website and products are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

If we learn that we have collected personal information from a child under 13, we will take reasonable steps to delete it.

12. Your Privacy Requests

You may contact us if you have questions about personal information you have provided to us or wish to request access, correction, or deletion where applicable and subject to our legal and recordkeeping obligations.

Contact:

Elizabeth Brooke Ceramics, LLC
Arizona, United States
Elizabethbrookeceramics@gmail.com

13. Third-Party Services

Our website relies on third-party service providers, including IONOS, Stripe, and shipping providers. These companies may maintain their own privacy policies governing information they process.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our website, business practices, service providers, or applicable requirements. When changes are made, we may update the effective date shown at the top of this Privacy Policy.

15. Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact:

Elizabeth Brooke Ceramics, LLC
Arizona, United States
Elizabethbrookeceramics@gmail.com